Delivery Information

Most of our items are bulky, and will be delivered by carrier. The delivery price added to your checkout items is a calculation dependant upon the size and weight of your goods plus the packing used in the completion of your order

We will deliver to the UK only. The price shown is for delivery to locations in England, Wales and S. Scotland.

The majority of our orders are delivered well within 10 working days

Please contact us for a price if you require delivery to the Scottish Highlands, N. Ireland and UK offshore.

All items must be signed for. If nobody is available at the delivery address, no liability can be accepted by C.C.Planters. In this situation, the order will be returned to us and we will be unable to refund the delivery cost the customer has paid. If delivery costs are paid for a second time we will then be able to resend the order..

All items are double checked before delivery. Any item received damaged must be notified to us in writing within 5 days of receipt.


Returns Policy

7 DAY MONEY BACK GUARANTEE FROM RECEIPT OF ORDER

We want you to be 100% happy with your purchase.

You are entitled to change your mind. Return your purchase for an exchange or refund in its original packing. In new, resalable, unused condition.

Please print the ONLINE PURCHASE REFUND /EXCHANGE FORM and return it with your item.

Return postage paid to:-
CC Planters, 31 Hough End Lane, Leeds, LS13 4HB, West Yorkshire, UK.
Email: info@ccplanters.co.uk
Tel: +44 (0) 113 2577830

Refunds are for merchandise only. Postage is non refundable under any circumstances.

We will endeavour to process refunds as quickly as possible.

We recommend you make the return using Royal Mail Recorded Delivery as we accept no responsibility for items lost in transit.

Special orders and custom made items are not eligible for refund or exchange nor can they be cancelled once the order has been placed and processed.